Customer satisfaction is our top priority

My experience at Patrick VW was outstanding! Al, Mike, Josh and Aaron; what a terrific team you have.
Thanks again
Ronald Vecchio

keeping promise! Bob was great! he kept his promise and made my experience awesome! (i have dealt with other subaru dealer, and had an awful time! lucky I like subaru's! glad I found a excellent subaru dealership to go to!)

Justin was wonderful to work with, personable, and we could relate. He was on our level. Keep up the no *** that set Patrick Subaru apart from other dealerships we visited (not Subaru).

Doing Well: Continue to employ superb sales personnel. Continue to make customers feel comfortable.

Improvement Needed: Nothing at all. This experience was the best. This dealership made me want to be a part of their owner family.

Doing Well: Continue to have friendly, knowledgeable sales people who are so eager to serve their customers. Luke Latham has a perfect personality for the job. He actually made the whole process much more "painless" than I ever anticipated. I dreaded the thought of car shopping, but Luke had all the patience in the world and never gave up as I changed my mind a few times before making a final decision. He's young, ambitious, and makes you feel very comfortable through the whole process.

Improvement Needed: Nothing that I can think of - I was totally satisfied with the whole process.

For me it was a 100% positive experience and I look forward to their service department.

Bob Lacrosse exceeded my expectations as always. Eighth vehicle purchased from this dealership.

We have driven Subarus since '94 and wouldn't drive anything else or go anywhere else.

Very professionally run auto dealership.

Luke was so helpful with getting my car set up as well as everyone else at Subaru. I really appreciate their patience and generosity.

Tri Le is great! Felt very comfortable during the process

Our salesperson Luke really made our car buying experience fantastic, he was awesome.

To Whom it May Concern:

I have taken my car to Patrick Motors for in Shrewsbury, MA for a number of years. I have always been pleased with the quality of the work and with the quality of assistance and information I receive from the service department staff. In December, 2008 I took my car there twice for service, I would like to report on the excellent care I received from the wonderful people who work in the service department.

I have serious allergies to chemicals, so I need to be extremely careful what I am exposed to. Every time I call in to make a service appointment, Sally Bousquet writes down the day of my appointment and checks to make sure that there are no scents in the waiting room or offices that I will be sensitive to. I consider myself very fortunate that Sally just considers this standard procedure before my appointment. This is an unusual level of understanding and care---one that I rarely encounter is places of business.

For my second service appointment, I needed a loaner car. I am allergic to many of the plastics used in the interiors of cars, so I have to carefully check them out before I sit in them or touch the steering wheel. Brenda O'Casio was unphased by my unusual needs and arranged for me to go down to the sales department and check out the cars. She then made sure that my loaner car was one that would be safe for me. Again, I was so touched by her willingness to take the time to listen, understand my needs and help me make arrangements that would work for me.

Having expensive car repairs done is stressful and confusing for those of us who understand very little about cars. Mike Thomas spent time carefully and respectfully explaining what my car needed and how much each item would cost. He then took the time to talk with me about how to care for a car that has more than 100,000 miles on it, since this is a new experience for me. I left feeling reassured and knowing more about my car than I had when I started.

In sum, I am grateful to these caring professionals who took the time to listen and understand my special needs. They graciously made accommodations that allowed me to make necessary car repairs and protect my health at the same time. Subaru can be very proud of this dealership. The service team is amazing!




Sincerely,







Jeanine M.

My Review of Patrick Motors:
I would recommend Patrick Subaru of shrewsbury because of their salesperson Tri Le. He was able to answer every question we threw at him. He is not a "typical car salesman." He was not pushy or rude. He was willing to work the numbers over and over again provinding us with many options. He is well versed in all things Subaru. He went out of his way to find the exact car I was looking for, color, manual transmission. He found one in another state, had it brought half way and then picked it up and brought it to Patrick's where I picked it up the same day and drove home!
The car was spotless, with a full tank and warmed up when I went to get in.
All in all I would highly recommend going to see Tri at Patrick's for a Subaru.

Dear Patrick family,

I would like to write a brief email outlining a very positive experience I recently had with your Shrewsbury dealership.

This was the 5th vehicle I have purchased from a Patrick Motors dealership and I am happy to say that each time the experience gets better. I commend you for the way you coach your sales staff and their professionalism. I just recently dealt with Luke in the Shrewsbury dealership and could not say enough good things about him and the ease in which I was able to finalize a deal.

I was literally in my car on the way to another dealership when Luke followed up with me about a vehicle that just arrived at your dealership. When I originally came to the Patricks, you did not have the exact vehicle I wanted, but Luke assured me that he would call if it arrived. I had little faith that this would happen, so I continued my search with other dealers. Luke's timing of when he called, could not have been better.

Although the vehicle you had was not exactly what I wanted, and I could have went to another dealer for the exact car I wanted with less miles and a better price, I opted to go with Luke and Patricks because of the way the sale was handled.

I can imagine in your industry that most people only contact dealers to say that they have issues or problems, but from what I can tell about Patricks, it appears that you have an overwhelming amount of customers that want to reach out to you and tell you about the positive experiences they have with your dealerships. That is a true testament to excellence in customer service and I commend you on that. It is unfortunate to say, but it is rare to find excellent customer service in any industry these days, but you have done it.

Keep up the excellent work, it shows!

Regards,
Mike J.

The best part is, I shopped by phone and called 4 Subaru dealers, told them exactly what I wanted and went with lowest price and no hassle on phone. I had done my homework on the internet!

Regarding the Service Department:
From beginning to end, everyone I came into contact with pleasant and kind, They did everything they could to make this as easy as possible for me. I bought my Subaru new from Patrick Subaru 6 years ago and when the times comes to trade in- I'll be back, Thank you for everything, Elesha G.

Dear Jason,


I am writing to let you know what a wonderful experience I had with Patrick Subaru in Shrewsbury.

From your prompt response to schedule a test drive to my ultimate purchase of this vehicle, I have nothing but good things to say. When my husband and I arrived on the morning of Friday, January 2nd for the test drive, we were introduced to Justin who quickly brought the vehicle out for us to view and accompanied us on a test drive. Over the course of about an hour, Justin worked with us to settle on a price that worked for both me and the dealership.

I returned to the dealership two hours later to sign over my trade in and make the payment and the car had been fully detailed.
Justin knew I had to get to another appointment, so he expedited the transfer as best as he could. Personally, I was not looking forward to the conversations that must be had when settling on a price. However, I feel that Justin was a good match to my personality and was very open and honest about how the process works. I even called him last week to follow up on the anticipated receipt of my new registration and he promptly returned my phone call.
The entire experience put me at ease with the car buying process and I will recommend Patrick Subaru and Justin to my family and friends.

On a side note, I contacted another dealership to request a test drive the same day I contacted Patrick and I have still yet to hear back from them. Kudos to you and your team, especially Justin. I hope that he receives the recognition he deserves for a job well done. He is truly an asset to Patrick Subaru.


Sincerely,
Chelsea A.
New Owner of a Used 2007 Subaru Forester

To Patrick Subaru Management,

This is a strong letter of appreciation for the exceptional customer service and gracious support provided by Justin Beauregard in the sale of a 2005 Forrester to my mother, Alice Schmidt from Harvard, MA just prior to the New Year.

Justin's commitment to servicing our needs in the most gracious and supportive of ways, his product knowledge, and willingness to assist and work with us, coupled with his extremely likable and courteous personality, enabled us to locate just the right vehicle for my mother in a minimal amount of time.

In addition, your dealership's ability to work with us on the price and streamline the transaction to make it as efficient and least time-consuming as possible made this the most pleasant, positive, and productive car-buying experience we've ever had. We were amazed!

Kudos to Justin for his exemplary customer service and commitment to excellence. He conveys what most people seek when purchasing a vehicle. He is highly attentive to customer needs, is very knowledgeable, is extremely courteous and gracious, and conveys a strong sense of caring, a can-do attitude, and the desire to ensure his customers have a positive experience. Justin valued our time and thought ahead to streamline the process to the greatest degree possible. Despite the busy-ness of the end-of-year activities, Justin cleared the path for a quick, pleasant, and successful transaction.

Kudos also to your dealership for creating an environment where Justin's skills are valued and this high level of customer interaction and service prevails. You certainly do discriminate yourselves from other dealers, not only in your ability to deliver an excellent product but to do so in a manner that conveys great respect and care for your customers. It is clear that you value people's time and energy and stand behind your products and service. Your spirit, attitude, and approach are tremendously refreshing and greatly appreciated and acknowledged. We look forward to recommending your services at every opportunity.

Warm regards,

Martha Koffman & Alice Schmidt

Last Sunday, my wife and I visited your Subaru dealership in Shrewsbury, MA to test-drive a 2009 Legacy. Upon our arrival we were greeted by John Watt in the Sales Department. From the moment we met John, he conducted himself with the utmost level of professionalism. This is something we have never seen before from a car salesman. Additionally, we can safely say that we have never done business with a car salesperson who could demonstrate such a high level of product knowledge as John Watt. What surprised us the most was the absence of the typical back and forth haggling on price. We were given a price that was lower than the price on the exact same car we were looking at from a local competitor. The competitor had kept us in their showroom for 6 hours going back and forth on price. On Monday my wife and I returned to your dealership to purchase the Subaru Legacy we discussed with John Watt on Sunday. It was at this time that John Watt reviewed all the necessary paperwork prior to finalizing the purchase, and every operating function of the car prior to departing the dealership. We can definitely say that John Watt is an incredible asset to Patrick Motors and Subaru of America. I will pass this testimonial on to Subaru once I receive the salesperson review form. Thanks again for running an outstanding dealership.

the sales person i had couldn't be any better. i would do business with him again and recomend him to my friends

The customer service that I received at Patrick Subaru was unparalleled. From the initial internet experience to the day I picked up my car it was top notch. I can not say enough good things about Luke. He is more of a consultant than a salesperson really and he is a credit not only to Patrick Subaru but to Subaru of America as a whole.

Ty

The buying experience was actually easier than expected, and I was also pleasantly surprised by how quickly the car was ready and how easy the paperwork was.

This was my first experience purchasing a car, and as such, I was a little nervous about it. From the first time I went to Patrick Subaru and met with Tri Le, I felt really comfortable. He was very informative, but did not pressure me at all. I came in about 2 months after my first visit to actually purchase the car, and Tri was just as accomodating and laid-back. He never made me feel rushed and answered all of my questions. Going into this, I had heard horror stories about pushy car salespeople and really appreciated Tri's approach. I would without a doubt reccomened Patrick and Tri to anyone!

My sales representative, Tri, was especially knowledgeable about other cars which enabled me to do a better job of comparison shopping. It was a treat doing business with him.

My experience with Patrick was great. I called at 8:30 am, as I was in my work parking lot and my sunroof would not close. Thunderstorms had been predicted and I was concerned that my car would get soaked. I called Patrick and they took my car immediately. I appreciated this very much.

Mr. Joe Dineen had the best product knowledge of any other dealer in my area. His courtesy, professionalism, and outstanding commitment to my overall satisfaction of buying a vehicle was what made me decide to go Subaru. We should all be so lucky to have a person of Mr. Dineen's character at our office or place of business. I am recommending to my neighbor's, family, and friends to come to Patrick Subaru and speak to Joe about their automotive needs. Thanks a million for the OUTSTANDING service. I'll be back.
-Spc. Christopher Grilli (Mass Army National Guard)

My husband and I were very pleased with our experience at Patrick Subaru, particularly with our salesman, Justin Beauregard. We have recommended subaru to our friends and family.

I was more than pleased with my purchase at Patrick Subaru. Luke Latham, the salesman, was very straightforward and honest, and made myself and my mother feel at ease during this important decision of purchasing a new vehicle. I have since been to the dealership a few times and Luke treats me like a friend rather than an acquaintance. I can say I am 110% satisfied with my decision to buy from Patrick Subaru, and feel lucky to have dealt with Luke. After going to a few dealerships, this was by far the best one.

It is rare to have such a thorough sales experience. When we walked in the door, there was not one, but THREE sales people ready to help us. John Watt stepped up and spent a generous amount of time learning our needs and explaining our options. Negotiations were brief and amicable. The finance specialist was very helpful in choosing the options that were most important to us.

My third new vehicle purchased at Patrick Subaru, more than likely going to buy my fourth there as well.

5th car bought from this dealer in 4 years.

I always bought Toyota, but now I found Subaru is better and much better for me. Subaru very nice car, and run good for me.

Justin was fantastic! We handled the entire process online or via express mail. It was a piece of cake to buy a car all the way from China! Thanks for the great experience,

Tri Le was a fantastic salesperson to work with, and I am very happy to have wound up in the car I wanted at a reasonable price.

Tri was excellent. He personalized his conversations, checked in regularly, etc. He contributed in the excitement of buying my first new vehicle.

Justin Beauregard, our Sales & Leasing Consultant, of Patrick Subaru in Shrewsbury did an excellent job of answering all our questions and making the research and purchase & sales experience smooth and easy.

Hi,
My name is Steve Felber and I recently purchased a 2008 Subaru Outback from the Shrewsbury location of Patrick Motors. Our friendly salesman was Frank Wilcox. Frank was very knowledgeable in all aspects of the model we were interested in, and was as helpful in getting us exactly the car we wanted for a reasonable price as could ever be expected. Also Frank was always attentive to our requests and quick at calling us back with answers to any of our questions.
We didn't have a camera with us at the time we actually purchased the car on 5/29/08, but we did upon returning on 6/21/08 to have a scratched piece of dashboard trim replaced at Frank's offer when we initially picked up the car. So Saturday we kind of reenacted the "handing of the keys" from Salesman to appreciative customer and my wife took a photo for Frank to have. Please forward this to Frank so that he might print the picture and stick it on the wall of his office with the rest of his happy customer collection. Thank You.

The sales staff was very polite and friendly with the purchase. They respected letting me take my time in making purchasing decisions and helped me through my first car purchase. I was very impressed compared to other dealers who tried to "bully" me into purchasing the car.

Dear Mr. Patrick,

I have been a Customer Service Manager in the Insurance industry for the past twenty four years and I strive to hire employees that will provide our customers with WOW! Service however I realize that recieving complaint letters is more the norm than recieving complimentary letters.

My husband and I were just shopping, tossed between a new AWD Subaru and an AWD Dodge Charger which my eighteen year old son wanted us to buy. While we were shopping; one of your salesman, Frank Wilcox walked over to see if we had any questions. Frank made the purchasing experience a pleasant one. He was wonderful to work with as his calm demeanor was pressure-less. It was so pleasant that we purchased a new 2008 Outback on the spot when we were honestly just looking. Frank made us an offer we couldn't refuse! He gave us a fair trade-in value on our 2003 Subaru and we walked away verry happy customers. Even my eighteen year old loves our new Subaru! Frank followed up a day later to see if we had any questions. This is what I call WOW! Service.

I am second time buyer at Patrick Subaru and I in a few years I will be back. Frank made my buying experience a positive one. Treat him well or I might have to steal him away and make him an iffer he can't refuse.

Thanks Again,
Deb P.

I have never done business or even talked with a car salesperson who know as much about his product as Bob Lacrosse. While he followed up very well, I never felt pressured. I know I could have saved as much as $400 by purchasing my Forester elsewhere but I bought at Patrick Subaru because of Bob.

My wife and I went there and it was great, no pressure we told Luke that we are at the beginning stages, and we told him that we also were going to drive a Toyota . Well that dealership didn't even notice us on the showroom and on the lot. Well 2 weeks later we went back to Patrick Subaru and bought the 2008 Outback, very happy from sales, fin, and when we picked up the car it looked great the clean up crew did a out standing job, I get a lot of compliments.Well 2 weeks I needed a tire because of a screw in the side wall. Well service dept was outstanding they got me right in. Thank you JOHN LEONE ( MARLBORO MA )

Fantastic buying experience and extremely happy with my new car!

We had an excellent sales consultant-Joe Dinneen. Very honest and to the point.

Purchasing a new car was very easy -- and not a hassle like it was the last time I bought a new car. I was given the lowest price over the phone and didn't require any haggling back and forth. Very pleased with the experience. The only thing that Patrick could improve on is getting an inspection sticker for the car - that's the only thing I had to do! I know some other dealers do that.

This is my 3rd Subaru from Patrick Motors, they are wonderful. The Subaru is superb!!!

Tri Le was great. The manager and even Jason Patrick were fantastic. They outclassed Mitsubishi by far.

Patrick was best in price. Joe Dinneen a pleasure to deal with. He was straight forward from start to finish.

Joe was a very patient and a very nice salesperson. Thanks Joe!

Wonderful experience. Really likeable salesperson. Lovely dealership!

The buying experience took a lot less time than I figured it would. I felt very confident with my purchase right away. My sales man was unbelievable! NO pressure, no empty promises and he got me into a whole lot of car with the payments I wanted. And if you don't know already... Luke can win a game of Connect Four in only three moves, and he gave Mona Lisa that smile :)

Dear Service Manager Lou Ferraro,

My wife Olga and I would like to applaud the outstanding service provided by your Subaru Dealership. Since we leased the Subaru Tribeca we encountered several maintenance problems. The exceptional and efficient work done by Sally, Norman and Mike make us passionate about your product and support. This team is very punctual, knowledgeable and enthusiastic about their work. Furthermore, they are helpful and understanding. We are very thankful and apprciative of such great service provided by your staff.

thank you.

Extremely satisfied with Sally Bosquet, service advisor, Andy Williamson, mechanic.

I was very pleased with the sales and service I received from Justin Beauregard - knowledgeable, helpful, courteous. A very good (excellent) reflection on Patrick Subaru.

A pleasure as usual dealing with Bob LaCrosse!

A young salesman named Justin was excellent!

The whole process actually took less time than we expected.

The Salesman, Justin Beauregard, was exceptional and made the overall buying experience a pleasure.

Joe Dineen was my sales person and did a nice job to accommodate my needs. He gave me plenty of time to test drive (on multiple visits) and did not pressure me into a purchase. He won my trust this way! The handwritten thank-you note was a nice touch, too.

Jim Bates is my serviceman for my car and my family and friend's cars. He is extremely knowledgeable about subaru's and I trust him with my vehicles. He has always been outstanding in his performance and my cars are always in tip top shape thanks to him. The service department is wonderful and courteous in their treatment of me and go out of their way to accommodate me. I have been a Patrick Motors customer for over 20 years and I continually refer all my friends to them for service and sales

This is the first time I have purchased a car in which the salesman was straight forward, polite and knowledgeable. I did not feel I was being taken "for a ride" or the typical hussle and dishonest approach from most car dealers. I was completely impressed with the sales department. It's a class act.

Joe went above and beyond to accomodate our schedule and needs during the decision making process. He was respectful, straightforward, honest and knowledgable. We had an extremely pleasant experience in the purchase process of our new car and will trust in the dealership for our service needs. Thank you!!

This was the BEST car buying experience I've ever had!!

Good Morning Jason,

My husband and I just purchased a used Outback from your dealership yesterday. We were most satisfied with our experience, mostly thanks to Joe Dineen. He was very accommodating, making it a pleasure to deal with him. He went above and beyond to answer our questions and to provide the best sales service.

This was our first experience with your delearship and we were very impressed. Michelle and Erin promptly responded to inquiries, Rob handled the financing process in a professional and informative manner, and finally, Joe provided peace of mind in what is usually an unpleasant task, namely car shopping.

We will happily recommend your dealership and specifically Joe to friends and family.
Jessica

Luke L. was very easy to work with. I'm not a big fan of car shopping, but Luke made the entire experience pleasant and enjoyable. He returned all calls promtly and was knowlegable about his product. I found him to be willing to help in any way he could without being pushy.

This was the 4th subaru which we have purchased driving each one for 10 years....we love subarus!!! We also have to say that we always ask for Bob Lacross because he is knowledgeable, personal and makes the experience of purchasing a car a pleasant one.
He is an excellent salesperson and definitely an asset to Patrick Subaru! Thank you Bob!

Anne & Walter Runne

Patrick is by far the BEST dealership I have ever had the pleasure of dealing with. I left very satisfied and confident that they put me in the car and for the best price. I will recommend them as much as I can. I look forward to buying from them again. I can't say enough how friendly and helpful their staff is...Tell them I said THANK YOU!!

Excellent experience overall. The dealership is an hour from my home but worth driving the extra distance. If the dealership wee closer I would most likely service my car there but the distance of approximately 50+ miles makes it impractical and overly burdensome. I'm hoping to be out of the market for a car for a long while but if my Subaru lives up to expectations I will definitely contact Patrick Subaru again.

Excellent service department greatly influenced my decision to purchase from the folks at Patrick.

Our salesperson, Bob Lacrosse, was WONDERFUL. We never felt that he was trying to "pull one over on us" or take advantage of us in any way, which is more than I can say for any other dealership that we visited. He was so helpful, and understood our budget and our needs and never once tried to talk us into anything that we didn't need or couldn't afford. Bob Lacrosse is a huge part of the reason that we decided to go with a Subaru -- it was an overall wonderful car-leasing experience.

In 7 years, we bought 6 cars at Patrick Motors (3 Subarus, 3 VW). This salesman (Bob LaCrosse) was the best.

Luke was great! Everyone I interacted with was highly professional. There was some confusion between Patrick and USAA with respect to the direct deposit but I think it was not anyone's fault. Great experience.

A real class operation. Will definitely come back for my next Subaru purchase.

Frank Wilcox was great. He was personable and I felt no pressure from him. Frank DEFINITELY went the extra mile in getting me this car. Thank you Rob for all your hard work in arranging the financing.

Our salesman Bob Lacrosse was great to work with. He was upfront with all of the details regarding our new car, personable, and we never felt pressured. He stayed past closing of the dealership to work with us since we could not get to the dealership until the evening. He followed up after the purchase and we would definitely do business with him and Patrick Subaru again as well as recommend them to family and friends.

I didn't think buying a car would be so much fun...Bob was a pleasure to deal with (above and beyond).

Dear Luke Latham

Late September I purchased a used 2003 Subaru from you at Patrick Subaru in Shrewsbury, MA. I just wanted to take a moment to Thank You for all the help you provided during this purchase. I expected this experience to be similar to a very bad visit to the dentist. To my surprise it was NOT.

All requests and negations went smoothly. I explained my needs and you provided me with CHOICES. You made the transfer SO EASY (because you did all the work). I requested little extras, adjustment for my roof rack and touch up paint, etc. and found them waiting for me on pick up day.

Last week I had the car inspected and all is well.

Again, thank you for your help.

Sincerely, Carol Otis


cc: Justin (Manager)

My Salesperson, Frank Wilcox, was such a pleasure to do business with. He was polite, informative, courteous and friendly. I would recommend him to anyone and hope to purchase or lease my next vehicle from him. This is the first new vehicle that I've ever owned - and also the first time I've ever leased a vehicle. Frank made the experience so easy and comfortable! Thanks!

Hi Erin,

I wanted to let you know that we decided to purchase the Subaru through Patricks Subaru. Kevin went back up today. I wanted to let you know that one of the main reasons we decided to buy from you was from the open and upfront emails that you and I shared. Had the open dialog not occurred we would have never have taken the time to come up and see what Patricks Subaru had, especially since we had already located a Subaru.

I appreciate your time and wanted to let you know. Please feel free to pass this on to the higher ups!

Sincerely,

Michelle

Just wanted to say thanks after my 3rd purchase from patrick's. Andrew Voellings did a great job and left me smiling all the way home. They always have what i am looking for.
Casandra Snell

Thanks for the great deal on my new volvo. It is by far the nicest vehicle I have ever owned. They even through in a set of extra tires. thanks guys
Ryan Nolan

I would just like to take minute to thank you and your service department for the outstanding customer service I received from your location a few weeks ago. I currently own a 1999 Subaru Outback that was diagnosed with 2 head gaskets that needed to be replaced. After having the diagnostic done, my husband and I were at wits end to get the funds together to fix it. You, your team and Subaru went well beyond what was expected of them to help us out. The car is driving wonderfully and it is all because of you.
Both my Husband and I are retail managers and we at still amazed by the wonderful service we received. This was our first experience with Patrick Subaru and I will honestly say that not only will your team be the only ones to ever do work on my car again, but we also plan to purchase a vehicle from you very soon.
Thank you again & keep up the great work!
Sincerely,
-Kyla Novinger